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  • Our Food
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Our Food

What should I do with my meals when they arrive?

Unpack your meals and place them into your refrigerator. Then contemplate which one you’ll dig into first. Meals can be placed into the freezer if you don’t plan on eating them before your next delivery, but note that the texture of some ingredients may be affected.

What should I do with my thermal bag when it arrives?

Please leave your thermal bag outside in your mailbox, in front of your door, or on your front porch on the day of your next delivery. We reuse thermal bags on a weekly basis to minimize waste. Thermal bags are tracked and a small fee may be applied if your bag is not left outside for an extended period of time following its drop off. During the summer months, deliveries will include ice packs that must also be returned with the thermal bags each week.

What kinds of meals can I expect in my meal plan?

Every Upbeet meal is expertly prepared by professional chefs using fresh, locally sourced ingredients. Our meals are inspired by many cultures and feature a variety of beans, vegetables, gluten-free grains, nuts, herbs, and spices. Our chefs always craft the perfect balance of protein carbohydrates, and fat with limited portions of sugar and salt.

At Upbeet, we always try to push the boundaries and end myths surrounding vegan food. That’s why our menu includes items like meatless meatballs, lentil shepherd’s pie, and creamy cashew mac n’ cheese. Our meals are healthy, sustainable alternatives that satisfy all your cravings (and then some). Plus, our menu is rotating so you won’t see the same meal twice in two months.

How do I reheat my meals?

All meals that need to be reheated come in a recyclable, BPA-free, microwave safe container and are labeled “Hot Meal”. Since our meals arrive fully cooked, they only need to be heated in the microwave for about 2 minutes. For those who prefer to heat their meals in the oven, we suggest approximately 300 – 350°C for no more than 5 – 10 minutes. Make sure to remove your meal from its container if you are using the oven to reheat.

Can I freeze my meals?

For best flavour and texture, we recommend refrigerating your meals. However, you can certainly freeze them if you don’t plan on eating them within the expiration date. Please note the texture of some ingredients may be altered in the freezing process. Some meals are more freezer friendly than others, such as our Eggplant Lasagna or Lentil Shepherd’s Pie. We do not suggest freezing leafy salads or other similar meals.

What do I do with my meal containers when they arrive?

Once you’ve enjoyed your tasty meal, rinse your container and recycle or reuse. Our meal containers are great for leftovers and personal use!

How long do Upbeet meals last?

We recommend eating fresh meals by the end of the third day after delivery. However, most dishes last until the fifth day. If you receive a delivery on Monday, your meals will remain fresh for eating on Monday, Tuesday, and Wednesday. Your next delivery on Thursday would then provide you with fresh meals for Thursday, Friday and Saturday. Feel free to store your meals for a fifth day at your own discretion.

How big are your portion sizes?

Each Upbeet meal represents one portion and is sized for one person. Our clients often tell us that the portion sizes are perfect for one meal. If you’re still unsure, try our 3 Meal Trial Plan and get a taste for what we offer!

I have food allergies and/or aversions. Will you customize my meals?

We always allow our customers to inform us of any food allergies or preferences they may have. This information is logged into the Taste Preferences section of your Account Settings. Once submitted, we use this information to automatically select meals that best suit your preferences. Please make sure that your Taste Preferences and Allergies are as detailed as possible for best results.

However, at this time we are unable to completely customize meals for preference or allergy. We can confirm that our meals are 100% plant based, gluten-free, and dairy-free.

Do you provide nutritional information for your meals?

Yes! Simply press “View Details” for your chosen meal and the nutritional information will be listed there. Please note that all nutritional information is estimated. If the meal is brand new to our menu, please allow us 2 weeks to update the nutritional information.

Are your meals soy free?

Since many people who follow a plant-based diet enjoy soy as a protein source, some of our meals do contain soy. However, we have several soy-free options for our customers who have soy allergies or preferences!

I’m not vegetarian. Will I like your food?

Definitely! Many of our customers are flexitarians and enjoy our meals weekly for their healthy, plant-based food fix. Since our menu is multi-cultural, the flavours are eclectic and designed for many different palettes. Check out our Live Menu to see the upcoming meals for this week!

What snacks do you recommend that we eat?

If you’re looking for a little extra bite in between Upbeet meals, here are a few delicious plant-based snack suggestions:

  • Nuts, raw and unsalted (portion size: ¼ cup)
  • A piece of fruit
  • Cut veggies with 2 tbsp of hummus
  • 1 tbsp of nut butter with celery, apples, pears
  • Half serving of a smoothie

What are some Upbeet approved seasonings and spices?

If you’d like to add a little something extra to your Upbeet meals, you have a world of options! Your best bet: stay away from sugar and high fructose corn syrup. That means ketchup, BBQ sauce, and other sugary sauces should be avoided! Instead, go for these healthier seasonings:

  • Pinch of sea salt, ground pepper, or garlic salt
  • Cinnamon and other natural seasonings
  • Butter (as long as ingredients are only butter and salt)
  • Salsa (no sugar)
  • Hot sauce (no sugar)
  • Mustard
  • Hummus

Who are your customers?

We have a very diverse customer base, from working professionals, families and busy parents to university students, athletes and nutritionists. Our clients typically don’t have time to prepare healthy, balanced and nutritious meals on a regular basis. Our meal plans help them stay fueled and save time. Most of our customers are not vegan or vegetarian, but want to incorporate more plant based foods into their diets for health and lifestyle reasons.

Our catering customers are equally as diverse, from schools, conferences, and fundraisers to intimate functions and weddings. Most of our catering clients are looking to try something new and nutritious to share with their guests.

Will I get enough protein from Upbeet meals?

Yes! There is a common myth that vegetarian or plant-based diets do not provide enough protein. In reality, a healthy variety of beans, nuts, seeds and grains offer more than enough protein for the human body. These plant based protein sources raise energy levels and help to build and maintain muscle tone. Our meals contain a careful combination of protein-packed ingredients, from nuts and grains to fruits and veggies.

How many calories are in your meals?

One of our goals at Upbeet Foods is to get you out of the calorie counting mindset. Instead, we encourage our customers to ask themselves, “What is healthy for me?” If your focus is on eating clean and plant-based meals, your body will feel naturally satisfied and return to the weight that is healthy for you. This may mean losing weight, staying the same, or in some cases gaining weight. Since our meals contain all the nutrients you need, you can trust that any notable changes are organic and responsive to what is best for your unique body type.

For those who still choose to be calorie conscious, our average lunch or dinner meal ranges from 400 to 600 calories.

Can my kids eat your meals too?

Our meals are perfectly safe for kids and equally tasty, too! We have had many customers tell us their kids love eating Upbeet. Depending on the age of your child, you may want to split the meal into smaller portions. As with any dietary modifications, we recommend that you check with your physician or primary health care provider first.

Do you cater?

Yes! We offer catering for up to 1500 guests and almost any occasion, including weddings, conferences, and work functions. Check out our Catering page to find more information and to place an order! For any catering specific questions, scroll down to the Catering section of our FAQ.

What if there is a problem with my meals?

We want you to have nothing but the best Upbeet experience. If you have any concerns or complaints, please let us know within 48 hours of receiving your meals and we will do everything we can to help. All questions can be sent directly to help@upbeetfoods.com.

Are you 100% organic and GMO-free?

Although our locally sourced, fresh produce and ingredients are majority organic, Upbeet Foods is currently not 100% organic. Most meal delivery services that offer 100% organic and GMO-free products are far too expensive for the average consumer. At Upbeet, we pride ourselves in offering meal plans that are accessible and affordable for a wide variety of people. In doing so, we are simply unable to be 100% organic.

If you have any questions or concerns about meal contents and/or ingredients, please email help@upbeetfoods.com.

How many meals do I have to choose from?

Our extensive menu of plant-based meals grows every week, with new meals added regularly. We currently have over 100 unique meals in our menu catalogue that rotate each week for maximum variety. To make sure your taste buds never get bored, you’ll never see the same meal twice in two months.

As of June 1st, 2018, we will have 8 meals to choose from each day of your plan. These options will offer a great balance between hearty meals and lighter meals, as well as a variety of different ingredients and culinary styles. We also have a wide selection of tasty add-ons if you’d like to try something a little extra!

Ordering

Can I order once or do I have to commit to a long plan?

We do not require any short or long term commitments. Whether you want Upbeet every week, every other week, or just during those extra busy times, our meal plans are extremely flexible. Although we retain your credit card information, it is securely protected and stored with our payment gateway, Stripe, to make your future orders easier. Plus, you can pause your account or a skip a week of deliveries whenever you’d like!

How does the subscription work?

Upbeet Foods is a subscription based meal delivery service. That means consistently delicious food delivered fresh every week! When you sign up with us, your credit card information is requested and your payments are charged every week at the same time. At the beginning of each week, you can go online and choose your favourite meals to be delivered from our rotating menu. Once your payment is processed, our expert chefs begin preparing your meals, which are then packaged and delivered twice a week (Monday and Thursday). You can pause your subscription or skip a week of deliveries whenever you’d like.

When is the deadline for subscription sign ups, orders, and meal selections?

All subscription sign ups, weekly orders, and meal selections must be completed by Friday before 12pm for Monday delivery and Tuesday before 12pm for Thursday delivery.

How can I pause my weekly subscription?

To pause your weekly subscription simply choose the preferred Subscription Status on the Upbeet Subscription Plan page of your Account Settings. If you want to skip a week of deliveries, you can do so on your Account Dashboard. If you want to reactivate your account after pausing or skipping a week, you must do so before Friday at 12pm for Monday delivery and before Tuesday at 12pm for Thursday delivery.

How can I pause my monthly subscription?

To pause your monthly subscription, switch your Subscription Status to Paused on the Upbeet Subscription Plan page of your Account Settings. If you want to skip a week of your subscription, you can do so on your Account Dashboard. Please note that since monthly subscriptions are paid in advance, you will not be refunded for the skipped week. Instead, that week’s deliveries will arrive the following week.

I’m going on vacation! When do I need to pause my account in order to avoid a subscription charge?

Your account must be placed on pause prior to your weekly scheduled charge. You also have the option to skip a week of your plan, which can be done on your Account Dashboard. The date of your next charge can be found on the Order History page of your Account Settings. We do not provide monetary refunds for subscriptions that are cancelled mid-cycle. At the time of cancellation, Upbeet Foods will complete any remaining deliveries that have already been purchased. For extraordinary circumstances, please contact help@upbeetfoods.com to speak to one of our subscription experts!

When is your new weekly menu posted?

Our new menu, which changes each week and often features brand new dishes, is posted on our Live Menu every Sunday by 12pm.

Can I cancel my order?

Your order is non-refundable, however if you would like to cancel your subscription plan please contact us at help@upbeetfoods.com and we can assist you.

How can I upgrade my subscription to a bigger meal plan?

If you would like to upgrade your subscription to include more meals, go to Account Settings > Upbeet Subscription Plan > Upgrade Plan. You will then have the option to increase the number of meals delivered to you.


Click Here

Can I customize the number of meals that are sent on each delivery day?

For now, meals are evenly distributed between delivery days. For example, if you have subscribed to the 20 meal weekly plan you will receive 10 meals on Monday and 10 meals on Thursday. But stay tuned! We are working to provide delivery customization within the next 2 to 3 months.

When is the deadline for adding add-ons to my order for the following delivery date?

If you would like to add any delicious add-on items to your order, you must do so before 12pm on Friday for Monday delivery and before 12pm on Tuesday for Thursday delivery.

Payment

What forms of payment do you accept?

Visa, MasterCard, and American Express.

We do not currently accept payments through third party services like PayPal or Google Wallet.

How much does an average meal cost?

Our goal is to offer convenient, delicious, and high quality meals that don’t break the bank. Each Upbeet meal is valued at $10. However, the total cost of individual meals depends on how many meals are ordered, subscription type, and delivery fees.

Can I split up my payments between different cards?

Only one card can be used on one transaction. You are not able to split up your payment among different credit cards.

How often am I charged for my meals?

Since we are a subscription service, you will be charged weekly or monthly depending on your meal plan (including the first week you sign up for your subscription). This charge will be processed 5-6 days before the delivery itself and applied to the default credit card listed on your account. If necessary, you can easily add a new credit card in the Payment Information section of your Account Settings.

You will not be charged if:

  • You pause your subscription. Payments will continue once you resume your subscription.
  • Your credit card is cancelled, expired, or reached its limit.


What happens if I have a credit card issue?

If there is an issue with your credit card that prevents payments from being processed, we will notify you by email to inform you that the charge was unsuccessful. We will attempt to charge you again 24 hours after our initial email and up to 3 times before canceling your order. As long as you are able to resolve your credit card issue within the time frame given to you in our email, your payment will be processed!

If necessary, you can easily add a new credit card or edit an existing card in the Payment Information section of your Account Settings.

How can I update my credit card information on my account?

Your credit card information can be found in the Payment Information section of your Account Settings. Simply press Edit next to the card you would like to update. If you have any issues uploading your information, please contact help@upbeetfoods.com.

How can I update my delivery or billing address on my account?

Your delivery and billing address information can be found in the Delivery/Billing Address section of your Account Settings. Simply press Edit next to the address you would like to update.

In addition, delivery addresses can be customized for certain days of the week. For example, you might like meals delivered to the office on Mondays and your home on Thursdays. You can also change your delivery address for individual situations. For example, if you know you will be at a different address on delivery day. Basically, you have the ability to control where and how we deliver. To submit any specific delivery notes, please go to the Order History page in your Account Settings.

Delivery

Where and when do you deliver?

We deliver all across the GTA as well as Mississauga, Oakville, Vaughn, Brampton, and Richmond Hill. Head over to our Delivery page for more information and to see if your location is in our delivery zone!

What should I expect upon delivery?

When placing your order, you will be able to indicate any particular delivery instructions (i.e. buzzer codes, parking instructions, etc). You can also add delivery notes in the Order History section of your Account Settings. If you need to update your address, please do so before 12pm on Friday for Monday delivery and before 12pm on Tuesday for Thursday delivery. This can be done in the Delivery/Billing Address section of your Account Settings

Our meals are delivered in reusable thermal bags. For home deliveries, thermal bags will be left at your front door or porch. Meals should be moved to a refrigerator within 3 hours of being delivered. For condo or apartment deliveries, thermal bags will be left with the concierge or, if permitted, at your front door. Please make sure to notify your concierge before the delivery.

Once delivered, your meal containers should be transferred to a refrigerator as soon as possible. Please note that thermal bags are to be left outside your door at your next delivery date for your driver to pick up for reuse and minimized waste.

I live in a condo. What steps should I take to make sure delivery goes smoothly?

Before ordering an Upbeet meal plan, please have a discussion with your concierge or building manager to confirm that deliveries are allowed. Some accept deliveries at the concierge desk while others allow for them to be brought up to the recipient’s door. Make sure to clarify before ordering and submit all Delivery Notes in the Order History section of your Account Settings. If delivery bags go missing due to miscommunication with condo management, Upbeet is not responsible for replacing the stolen product.

Can Upbeet deliver to my office?

Yes! You will need to provide us with your cell phone number, clear parking instructions, and information for entering the building to complete the delivery. Thermal bags will be left with the office receptionist. Please ensure your receptionist is aware of the delivery beforehand.

If several members of your team are interested in ordering Upbeet subscriptions, you should sign up for our corporate meal plan! This special group subscription offers great savings for you and your colleagues. Visit our Corporate Plan page for more information!

Does Upbeet ship food?

We currently only deliver through vehicle drop off within the GTA area.

What are the delivery fees?

If your delivery address is located in the GTA, Vaughan, or Mississauga, delivery fees are as follows:

  • Orders over $100: FREE
  • Orders between $30 - $99.99: $3.75 per delivery / $7.50 per week
  • Orders under $30: $7.50 per delivery / $15 per week

If your delivery address is located in Brampton South, delivery fees are as follows:
  • Orders over $100: FREE
  • Orders between $30 - $99.99: $5 per delivery / $10 per week
  • Orders under $30: $10 per delivery / $20 per week

If your delivery address is located in Richmond Hill, Maple, Markham, Brampton North, Oakville, Scarborough, or North York, delivery fees are as follows:
  • Orders over $120: FREE
  • Orders between $30 - $119.99: $6 per delivery / $12 per week
  • Orders under $30: $12 per delivery / $24 per week

How does Penguin Pick Up work?

We have several Penguin Pick Up locations for customers who would rather not have their meals delivered. Once Upbeet delivers your meals to that location, Penguin Pick Up will notify you by email to inform you that the order has arrived. From that point on, they will be your main point of contact for pick up coordination. However, if there are any issues with the food itself, please contact help@upbeetfoods.com.

Please note that if you select a Penguin Pick Up location for your meal plan, Upbeet must still deliver to that location. As such, regular delivery charges will apply.

Will I receive an update when my order is on its way/arrived?

Yes! Through our third party delivery company, you will receive updates to your email and text to inform you when orders have left the kitchen and when they have arrived at your doorstep. These updates cannot be 100% accurate, but they do provide a wonderful bench mark for when your order might arrive!

What is the delivery fee for my postal code?

The delivery fee depends on where your zone is as well as your total order spend. It also depends on how many deliveries you are receiving a week; once or twice. 

For example; If you order a 3 meal trial plan, delivery is only once a week, so you would only get charged for one drop. However if you have a larger plan, delivery may be twice a week in which case you would be charged for two drops. 

In order to qualify for any of the below order size categories , total spend must be before taxes and fees.

See our Delivery Zone Fees Chart for more information! 

Catering

Where can I find your catering menu options?

All catering menus, including set and custom menus, can be found on our Catering page .

How many people does each catering platter size feed?

Appetizer Trays (includes sandwiches & wraps):

  • Medium: 15 – 20 people
  • Large: 25 – 30 people

Salad Trays:
  • Large: 20 – 25 people

Main Trays:
  • Medium: 8 – 10 people
  • Large: 15 – 20 people

Cookie Platters:
  • 1 cookie per person

I chose to receive my event’s catering order in advance. How do I reheat my dishes?

For entrée style dishes in large aluminum trays, we suggest cooking for no more than 20 minutes at 350°C. For appetizer style dishes, such as fries or cauliflower bites, we suggest cooking for no more than 15 minutes at 350°C. Aluminum trays are safe for oven use. If any specific heating instructions are required, they will be arranged prior to the event and sent ad hoc with each order.

I have more questions about catering. Who do I contact?

For more catering information or to speak directly to one of our catering specialists, you can call (855) 387-2338 or email catering@upbeetfoods.com.

How do I reheat my catering order?

Instructions for reheating your catering meals can be found here. These instructions also apply to our regular meal delivery.

Do you provide servers and rentals for my event?

Yes! Please contact us at catering@upbeetfoods.com for more information on what we offer in our catering packages.